C a a i a d v a n t a g e

  • 3400 Cottage Way, Sacramento, CA 95825, USA

Refund Policy

Refund Policy

Last Updated: Dec-10-2025

At CAAIADVANTAGEHELP LLC (“we,” “our,” “us”), we are committed to providing high-quality medical billing and administrative support services to healthcare providers and organizations. Because our services are labor-intensive, customized, and delivered through ongoing professional work, this Refund Policy outlines the conditions under which refunds may be issued.

By engaging our services or accessing our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

  1. General Policy Overview

    2. Due to the nature of our work—medical billing, coding, revenue cycle management, credentialing, and administrative support—all services are provided on a non-refundable basis once work has begun. Our company invests time, resources, and expertise immediately upon onboarding a client, and thus refunds cannot be issued for completed or ongoing service work.

    However, we do allow limited exceptions in specific circumstances, as outlined below.

  2. Refund Eligibility

    3. Refunds may be considered only under the following conditions:

    1. Duplicate Payments

      2. If you accidentally submit a duplicate payment for the same invoice, we will issue a refund for the duplicate amount once verified.

    2. Billing Errors Made by Our Company

      3. If an incorrect charge was applied due to an internal error, we will correct the invoice and issue a refund for any overpaid amount.

    3. Services Not Rendered

      4. If payment was made for a service that has not yet begun and no work or resources have been allocated, you may receive a partial or full refund depending on contractual terms.

      Refund approval is at the discretion of CAAIADVANTAGEHELP LLC and will be reviewed on a case-by-case basis.

  3. Non-Refundable Services

    4. The following categories of service are strictly non-refundable:

    1. Completed Services

      2. Work that has already been delivered, performed, or partially completed cannot be refunded.

    2. Monthly or Recurring Billing Contracts

      3. Monthly service fees billed for:

      • Medical billing
      • Coding support
      • Claims management
      • Revenue cycle services
      • Client support
      • Prior authorization services

      are non-refundable once the billing cycle has begun.

    3. Credentialing & Enrollment Fees

      4. Fees paid for credentialing, CAQH maintenance, enrollment, or payer applications are non-refundable due to the extensive administrative work involved.

    4. Setup, Onboarding, or Implementation Fees

      5. Any onboarding, setup, or system-integration fees are non-refundable.

    5. Third-Party Costs

      6. Payments made to third-party vendors, clearinghouses, or software systems are non-refundable.

  4. Contract Termination and Refunds

    5. If you choose to terminate your service agreement:

    • Any completed work up to the termination date remains non-refundable
    • Any unpaid invoices for performed services remain payable
    • No refunds will be issued for the current or previous billing cycles

    Refunds are not provided due to dissatisfaction, payer denials, business changes, or internal staffing decisions.

    Service contracts may outline additional terms specific to your agreement.

  5. Refund Request Process

    6. If you believe you qualify for a refund, you may submit a request using the following steps:

    Step 1: Submit a Written Request

    Email us at: support@caaiadvantagehelpllc.com

    Include:

    • Your full name
    • Practice or business name
    • Invoice number(s)
    • Amount in question
    • Reason for refund request
    • Supporting documents (if applicable)
    Step 2: Review by Our Team

    Refund requests are reviewed within 02–03 business days. We may require additional documentation for verification.

    Step 3: Refund Issuance

    Approved refunds are issued using the same method of original payment unless otherwise arranged. Processing time varies depending on your bank or payment provider.

  6. No Guarantee of Reimbursement Outcomes

    7. Because medical billing outcomes depend on:

    • Payer rules
    • Patient eligibility
    • Documentation accuracy
    • Provider credentialing
    • Insurance policies
    • Clinical coding and compliance requirements

    CAAIADVANTAGEHELP LLC does not guarantee reimbursement results, payment timelines, or claim approval. Refunds cannot be issued based on reimbursement outcomes, denial rates, or payer decisions.

  7. Service Modifications and Credit Options

    8. In some cases, instead of a monetary refund, we may offer:

    • Service credits
    • Invoice adjustments
    • Corrections or rework services

    These options are evaluated case-by-case and are not guaranteed.

  8. Chargebacks and Disputes

    9. Initiating a chargeback without first contacting us is considered a breach of contract. If a chargeback is filed:

    • We may suspend all services immediately
    • The client is responsible for all outstanding balances
    • Legal action or collection activity may be pursued
    • Reinstatement fees may apply

    We strongly encourage communication before initiating a dispute.

  9. Policy Updates

    10. We may update or modify this Refund Policy at any time. All changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.

  10. Contact Us

    11. For refund requests or questions about this policy, please contact:

    CAAIADVANTAGEHELP LLC
    Phone - 1-844-477-4778
    Email - support@caaiadvantagehelpllc.com
    Address - 3400 Cottage Way, Sacramento, CA 95825, USA
    - 109 Seminary Dr. Mill Valley CA 94941, USA